On the login screen, click "Forgot Password" and select "Verify by Security Question" . If you set these up during activation, answering them correctly will allow you to create a new password immediately.
Ensure your Reserved Email and Security Questions are up to date in the System Settings.
If your DVR shows a specific system date on the monitor, take a photo of the screen showing the serial number and date and send it to Annke Support . They can generate a temporary "Super Password" valid only for that specific date. Best Practices for DVR Security To avoid being locked out or compromised: