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Once the driver is active, the device won't "do" anything until you configure it through Windows settings. When prompted, touch the sensor repeatedly at different angles. The Benss reader supports 360-degree matching , so varying your finger's position during setup ensures it unlocks no matter how you touch it later. 3. Troubleshooting Common Driver Issues In the same Sign-in options menu, click Fingerprint recognition (Windows Hello) and select Set up . Most users find that Windows 10 or 11 automatically detects the Benss reader upon insertion. However, if your device is listed as "Unknown" in Device Manager, use these sources: Windows Hello requires a backup PIN. Go to Settings > Accounts > Sign-in options to create one if you haven't already. You can download official drivers directly from the Benss Technology Download Center.
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