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Kepware The Installer Was Unable To Find Required Root Certificates Exclusive !new! May 2026

C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\bootstrap.log Look for entries like CheckRootCert, GlobalSign Failed to pinpoint the missing authority. Common Scenarios and Troubleshooting

If manual installation of GlobalSign or Microsoft root certificates does not work, it is recommended to open a support ticket with the Kepware team for specific offline certificate packages. If the error persists, review the installation logs

: If you see errors about "invalid digital signatures" alongside the root certificate warning, it often indicates the installer cannot verify its own integrity because the chain of trust is broken at the root level. If the error persists

If the error persists, review the installation logs to identify which specific certificate is missing. You can find these at: C:\Program Files (x86)\Kepware\KEPServerEX\bootstrap.log If the error persists, review the installation logs

: Users on older operating systems like Windows 7 or Windows XP SP3 frequently encounter this because these versions no longer receive automatic certificate updates.

C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\bootstrap.log Look for entries like CheckRootCert, GlobalSign Failed to pinpoint the missing authority. Common Scenarios and Troubleshooting

If manual installation of GlobalSign or Microsoft root certificates does not work, it is recommended to open a support ticket with the Kepware team for specific offline certificate packages.

If the error persists, review the installation logs to identify which specific certificate is missing. You can find these at: C:\Program Files (x86)\Kepware\KEPServerEX\bootstrap.log

: Users on older operating systems like Windows 7 or Windows XP SP3 frequently encounter this because these versions no longer receive automatic certificate updates.