Automatically closes open tickets after a defined period of inactivity.
: Integrates your help desk with an existing LDAP server or Active Directory for unified user management. osticket plugins list
: Integrates with OpenAI to help agents draft accurate ticket replies. Automatically closes open tickets after a defined period
Enhancing osTicket with plugins is a primary way to extend the functionality of this open-source help desk system without modifying its core code. Plugins are typically distributed as .phar files and installed by placing them in the /include/plugins directory of your osTicket installation. osticket plugins list
Embeds images and files directly in the ticket thread for quick viewing. Subticket Manager
Newer plugins increasingly focus on integrating AI to assist support agents in daily tasks.