Sometimes registry "optimizing" tools delete the registration entries that link the software to the hardware ID. 5. Run as Administrator
If you are seeing the error message while trying to launch Autodata, you aren't alone. This is one of the most common hurdles for technicians using the dongle-protected versions of the software. This is one of the most common hurdles
How to Fix "The hardware information does not match with your dongle" in Autodata Select > Compatibility
Lack of permissions can prevent the software from "reading" the USB port correctly. Right-click the Autodata shortcut. Select > Compatibility . Check the box "Run this program as an administrator." Apply and try launching again. If it’s not lit or flashing
Download the latest from the official Thales/Gemalto website and install it. Restart your PC afterward. 3. Match the "Site Code" and "Activation Code"
Most Autodata dongles (like Sentinel or HASP) have a small light. If it’s not lit or flashing, the port might not be providing power, or the dongle itself may be defective. 2. Update or Reinstall Dongle Drivers